Customers keep asking about prices, options and delivery in Messenger. Replyse uses the product information you provide to answer your Facebook page messages, collect order details, and keep conversations available to your team.
Get started with ReplyseAnswer product, availability, and shipping questions from the information you provide.
Collect order details within the conversation and review recorded orders in your dashboard.
Pause the assistant for a conversation whenever your team needs to reply directly.
Connect a Facebook page you manage, then add your shop information and product sheet. Prices, options, and shipping details come from the information configured for that page. Keep this information up to date, and review replies as your products change.
Customers can ask questions and share the details needed for an order in Messenger. Replyse records the conversation and supports order recording so your team can follow up from the dashboard instead of searching through separate message threads.
Your team can review messages, pause automated replies, and take over a conversation. Questions that need staff assistance can be handed over for follow-up. Connecting and sending depend on your page permissions, an active connection, and the messaging rules that Facebook applies.
Prepare useful business information, then test the questions your customers actually ask before enabling replies.
Create your account and complete the supported Facebook connection. Confirm the correct page, required permissions and active connection. This setup is for business pages, rather than personal profiles.
Provide product names, prices, options, delivery areas and shipping charges. Explain how customers place an order and which questions need a team member. Keep these details current.
Try a product question, a shipping question and an order missing some details. Check the answers and recorded order. When information is missing, improve the business information and test again.
Use the dashboard to review replies and orders. Update the catalog when prices or availability change, and pause the assistant in an individual conversation when your team needs to reply.
A fictional example explaining the workflow, not a real customer message or a guaranteed reply.
A saved reply repeats a fixed message. Replyse uses AI, conversation context and your business information to answer different product and delivery questions and support order recording. Review its setup and replies as part of normal operation.
It can answer messages that arrive at the connected Facebook page, including conversations opened by click-to-Messenger ads, where the connection and Meta rules permit. Replyse does not manage your ad budget or guarantee that each conversation becomes an order.
The assistant supports collecting product choices, quantity, contact information and delivery details according to your setup. Review recorded orders before fulfilment. A question about price is not, on its own, an agreement to buy.
Replyse supports comment reply settings for connected pages. Check the options and permissions available to your page; public comments and private messages have different Meta rules.
This service is for a Facebook page connected to Replyse through the supported connection flow. You need permission to manage that page and grant the permissions requested during setup.
From the business information and product sheet you configure for the connected page. Update those details when products, prices, availability, or delivery terms change. Review replies, especially while setting up a new catalog.
Yes. You can pause the assistant on an individual conversation and reply yourself, then turn it back on. This gives your team a way to handle exceptions and questions that need human judgment.
Connect your business channel, add your shop information, and review the assistant’s replies with your team.
Get started with Replyse