Answer customer questions on WhatsApp using your business information and keep order details connected to the conversation. Replyse brings conversations and recorded orders into your dashboard, with your team ready to take over.
Get started with ReplyseAnswer common customer questions using the business and product details you configure.
Record conversations and orders for follow-up from your Replyse dashboard.
Pause automated replies and let a team member handle the conversation.
Choose the WhatsApp connection available in your account and complete its setup. Keep the connection active and check its status in Replyse. The setup requirements and available messaging features depend on the connection type.
Add your product sheet and business instructions, including the prices, product options, and delivery information customers ask about. The assistant uses this information during conversations and supports collecting the details needed to record an order.
Your team can review the conversation, pause the assistant, and reply directly. Questions that need staff assistance can be handed over. Sending remains subject to the connected channel’s capabilities and WhatsApp’s rules; connecting a number does not grant unrestricted messaging.
Choose the connection available to your account, prepare your selling information and test replies before relying on them with customers.
Use the WhatsApp connection offered in Replyse and check its setup requirements and status. Features and messaging rules vary by connection type; review them before enabling replies.
Add products, prices, delivery areas, shipping charges and order instructions. Explain which requests need a team member, particularly exceptions and situations requiring human judgment.
Try a product question, a choice between variants and an order with missing details. Review the assistant reply and recorded order. A pricing enquiry should not be treated as consent to purchase.
Check the number connection in your dashboard and review conversations. Update prices and shipping terms when they change, and pause the assistant in any conversation your team takes over.
A fictional workflow example. Actual information and replies depend on your business configuration.
Quick replies and greeting messages are useful for fixed text. Replyse uses conversation context and your business information for different sales questions and supports collecting order details, while allowing your team to reply directly.
You can configure the assistant to use Arabic and a tone appropriate to your customers, including Egyptian Arabic. Review replies and test the phrases customers use, keeping prices and selling terms clear.
No. Replyse supports collecting order information according to your setup, but your team should review purchase consent, product, quantity and delivery details before fulfilment. A question about price or availability alone is not a confirmed order.
Review the plans, usage limits and WhatsApp connection options in your account before subscribing. Replyse charges and any fees from a channel provider or Meta depend on the connection and are separate considerations. A subscription does not grant unrestricted messaging.
Yes. Replyse supports connected WhatsApp channels. Use the connection options shown in your account and complete the required setup before enabling automated replies.
Sending depends on your connection type, its status, and WhatsApp’s messaging rules. Automated customer replies and any other messages must stay within the capabilities and rules of the connected channel.
Yes. Pause the assistant on the conversation when your team needs to reply directly. Messages and recorded order details remain available in the dashboard for authorized team members to follow up.
Connect your business channel, add your shop information, and review the assistant’s replies with your team.
Get started with Replyse